Privacy Policy
Last updated: July 2026
1. Information We Collect
When you browse our site, create an account, or place an order, we may collect: your name, email address, phone number, delivery address, order details, and any photos or text you upload for personalisation. Guest checkout uses a temporary browser session identifier instead of an account.
2. How We Use Your Information
We use your information to process and deliver your order, send order updates (by email and WhatsApp), respond to enquiries, and improve our products and service. We do not sell your personal information to third parties.
3. Photos & Custom Designs
Photos and designs you upload are used solely to produce your personalised item and are stored securely. We do not use your uploaded photos for marketing without your explicit permission.
4. Sharing With Third Parties
We share information only where necessary to fulfil your order — for example, with courier partners for delivery, and with payment/communication providers (such as email and WhatsApp services) strictly to process and update you about your order.
5. Cookies
We use a small number of cookies to keep you signed in and to remember your cart between visits. These are functional cookies only — we don't use them for third-party advertising tracking.
6. Data Security
We take reasonable technical and organisational measures to protect your data, including encrypted password storage and secure hosting. No method of transmission over the internet is 100% secure, but we work to protect your information at every step.
7. Your Rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. Account holders can also update their name and phone number directly from their profile page.
8. Contact Us
Questions about this policy can be sent to framorasupport@gmail.com or WhatsApp +91 93737 64676.