🚚 Free Shipping on Orders Above ₹999⏱️ Delivered in About a Week🎁 100% Personalized, Made For You✨ Loved By 1000+ Happy Gifters🚚 Free Shipping on Orders Above ₹999⏱️ Delivered in About a Week🎁 100% Personalized, Made For You✨ Loved By 1000+ Happy Gifters
Framora Gifts

Refund & Cancellation Policy

Last updated: July 2026

Because every item we make is personalised specifically for you, most orders cannot be returned or exchanged simply for a change of mind. We stand fully behind the quality of our work — if something arrives damaged, defective, or incorrect, we will make it right.

1. Order Cancellations

You may cancel your order free of charge only before it enters production. Once we've started printing or crafting your item, it can no longer be cancelled, since it's already being made specifically for you. To request a cancellation, contact us as soon as possible via WhatsApp or email with your order number.

2. Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free reprint/replacement, or a refund if a replacement isn't possible.

3. Incorrect Personalisation

If we made an error in printing your photo, text, or design compared to what you submitted at checkout, we will reprint the item at no extra cost. Please note we print exactly what is uploaded/entered at checkout — we recommend double-checking your preview before placing the order, as we're not able to offer free reprints for spelling or photo choices submitted incorrectly by the customer.

4. Non-Returnable Items

Since all our products are made-to-order, we do not accept returns or offer refunds for change of mind, incorrect size/colour selection made by the customer, or minor variations in colour due to screen display differences.

5. Refund Timelines

Approved refunds for Cash on Delivery orders are processed via bank transfer or UPI within 5-7 business days. Refunds for UPI/Bank Transfer payments are returned to the original payment method within the same window.

6. How to Request a Refund/Reprint

Message us on WhatsApp at +91 93737 64676 or email framorasupport@gmail.com with your order number and a description of the issue, and we'll get back to you within 24 hours.