Terms & Conditions
Last updated: July 2026
1. About Us
Framora Gifts ("we", "us", "our") operates the website framoragifts.com, offering personalised gifts including photo mugs, t-shirts, photo frames, and trophies/medals. By placing an order with us, you agree to the terms below.
2. Orders & Personalisation
Every order is custom-made based on the photos, text, and options you provide at checkout. Please double-check spelling, image quality, and cropping before placing your order — once production begins, changes may not be possible. You are responsible for ensuring you have the right to use any photo or image you upload.
3. Pricing & Payment
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We currently accept Cash on Delivery and UPI/Bank Transfer (coordinated via WhatsApp). We reserve the right to correct pricing errors and to change prices at any time without prior notice; changes will not affect orders already confirmed.
4. Delivery
We aim to deliver orders across India within approximately one week of confirmation, though timelines may vary based on location and product type. Please see our Shipping Policy for details.
5. Returns & Refunds
Because our products are made specifically for you, most items are non-returnable except in cases of damage or defect. See our Refund & Cancellation Policy for full details.
6. Intellectual Property
All content on this website — including logos, design, and text — belongs to Framora Gifts and may not be reproduced without permission. Photos and designs you upload remain your property; you grant us a limited licence to use them solely to fulfil your order.
7. Limitation of Liability
We take great care in producing and packaging every order, but we are not liable for delays or damage caused by courier partners once an item has left our facility in good condition. In such cases, we will work with you to resolve the issue wherever reasonably possible.
8. Contact Us
For any questions about these terms, reach us at framorasupport@gmail.com or WhatsApp +91 93737 64676.